UNDERLAND Cocoon Glue-free Wool Rug

We offer 14 day returns for quality-related issues. We hope you love your purchase but in the event that you would like to make a return due to non-usage related issues, we can certainly help. Our team works to source and design the best quality pieces.

For more information on how to begin a return and return limitations please visit our Returns Policy page.

Shipping Policy for maija.com.au

Introduction

At maija.com.au, we are committed to providing an exceptional shopping experience from order placement to delivery. This shipping policy outlines our processes, responsibilities, and customer expectations for a smooth delivery experience.

Order Processing

• Standard orders are processed and dispatched within 48 hours of purchase, excluding weekends and public holidays.
• Expedited orders are prioritized and dispatched within 24 hours.

Tracking Information

• Tracking details, including carrier information and shipment status, are shared within 12 hours of dispatch via email or SMS.

Delivery Times

• Delivery times vary based on the destination and shipping service selected at checkout.
• Customers will be notified of any delays affecting their shipment.
• If you have a specific delivery deadline (e.g., due to holidays, moving dates, etc.), please include this information in the "Order Note" section at checkout. If we cannot accommodate the request, we will notify you promptly. However, if no such notification is provided in the "Order Note" section, we will not be responsible for any redirection costs of your order.

Packaging

• Orders are securely packaged to ensure safe transit and delivery.
• Eco-friendly materials are used wherever possible, aligning with our commitment to sustainability.

Shipping Restrictions

• Some items may have delivery restrictions due to size, weight, or regional availability. Customers will be notified at checkout or contacted promptly if an issue arises.
• Some glassware, ceramics, and mirrors may not be eligible for expedited air shipping. Please contact customer service before placing an order to confirm shipping options and prevent unexpected delays.

Undeliverable Items

• If an item cannot be delivered to the provided address, customers will be contacted to arrange an alternative delivery method or pickup. If the customer's location is not within our shipping routes, they will be notified within 7 days of placing the order. Customers can then choose to either keep the order and pick it up at a designated pickup location or cancel the order for a full refund.

Lost Shipments

• If a shipment is lost in transit or delayed beyond the estimated delivery time (excluding pre-orders), we will investigate and provide updates promptly. A replacement will be processed as soon as possible. If you would like to cancel your order, you need to notify us prior to the dispatch of the replacement.

Customer Support

For questions or concerns about shipping, please contact our customer support team at support@maija.com.au. Our team is here to assist with prompt and professional service.

Commitment to Excellence

We are dedicated to providing a hassle-free and enjoyable shopping experience. Thank you for choosing maija.com.au for your home and lifestyle needs!

Maija is based in Sydney, NSW. All items ship from here, or our international warehouses in Shenzhen, Zhejiang, Ho Chi Minh City, etc.