LOU
LOU Toona Artificial Plant
Return Policy
We offer 14 day returns for quality-related issues. We hope you love your purchase but in the event that you would like to make a return due to non-usage related issues, we can certainly help. Our team works to source and design the best quality pieces.
For more information on how to begin a return and return limitations please visit our Returns Policy page.
Shipping Policy
*Pre-Order Item
This item is available for pre-order, which means it’s currently on its way to our warehouse and will be dispatched within the timeframe stated on the product page. When pre-ordering one of these items, you're ensuring that you are among the first to receive the product when it becomes available.
Standard Delivery
Your order will be delivered via Standard Delivery — our fast and cost-effective service for most items. Delivery is to the ground floor or front door only.
Learn more about our shipping policy.
Multiple Items & Delivery Cost
If your order includes multiple items, we may send them separately to get them to you faster. To check delivery costs to your area, simply add items to your cart and view the cart page for a quote.
Returns
Changed your mind? No worries. You can return your item within 30 days for a store credit, unless your order included Purchase Protection — in that case, you’ll be covered under our extended protection policy.
Product Origin
Maija is based in Sydney, NSW. All items ship from here, or our international warehouses in Shenzhen, Zhejiang, Ho Chi Minh City, etc.
Made for You, Not for Landfill
Every Maija piece is crafted once you order — keeping waste low and quality high.
Pay in full or choose flexible options like Afterpay at checkout. Once confirmed, your order joins our next production run and moves through build → shipping → Sydney quality check → delivery.
You’ll receive friendly updates at every stage — no chasing, no surprises.
What Happens After You Order
The estimated window is shown below and on the product card.
Note: Need it by a specific date? Add it to Order Notes at checkout. If we can’t meet your timeline, we’ll let you know before production begins.
Common Questions
Why does my order have a longer lead time?
Because it’s built and procured just for you — not mass‑produced. This keeps prices fair, reduces waste, and ensures your furniture is freshly finished when it arrives.
Can I cancel or change my order?
Before procurement process starts (typically a few hours after you placed your order) — yes, simply email us. Once in production, materials and labour are already committed to your piece, so changes aren’t possible
Does Buy Now Pay Later work with pre‑orders?
Yes. If you opt to use BNPL, your plan starts at checkout — no deposit, no second charge later. We’ll handle updates from production to delivery.
How do I track my order?
We’ll email/SMS updates at every stage (production, shipment, arrival in NSW, delivery booking). You can also check status anytime via your Order Lookup page.
Do you deliver to multi-storey buildings or tricky access locations?
Yes—tell us in advance so we can allocate the right crew/equipment, note stairs/elevator sizes, parking, etc. Inside/white-glove may incur a fee and must be arranged before dispatch; standard is kerbside.
Loved by real homes
Join thousands of Australian customers who’ve chosen made‑to‑order pieces that last. Reviews appear below from verified purchasers.
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