Shipping FAQs

Explore our comprehensive Shipping FAQs at to find answers to all your queries about delivery times, costs, tracking, international shipping, and more. Get informed about our efficient shipping processes, ensuring a smooth and satisfactory experience for all your home decor purchases.


1. What shipping options are available?

Typically, shipping from our warehouse takes 2-3 weeks to arrive. For furniture items, please expect an additional 2-3 weeks due to their larger size and, in some cases, their fragile nature.


2. Why is there no shipping costs for my $200+ order?

Our product prices already include shipping costs. We operate without a local warehouse, meaning that goods are shipped directly from our international warehouse to your doorstep.

This approach ensures that the shipping fees cover only the journey from our international warehouse to you, eliminating the extra step and expense of moving products to a local warehouse first. This efficient shipping method is designed to save you costs.


3. Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order on our website or the courier's website.


4. Do you ship internationally?

Yes, we offer international shipping to various countries (NZ, US and Canada). Please note, international customers might be responsible for some customs, duties, or tax fees incurred.


5. What happens if my order is delayed?

If there is a delay in the delivery of your order, we will inform you through email. Such delays may arise from unexpected events such as adverse weather conditions or customs delays.

Should your order take longer than 5 weeks to arrive, please inform us. As a gesture of appreciation for your patience, we will provide you with a small credit note.


6. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photographic evidence. We will arrange for a replacement or refund as per our return policy.